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Discuss Tool live shows both past and future
7 posts • Page 1 of 1
Today I logged into ToolArmy and bit the bullet and purchased 2 VIP tickets to the Tennessee show. I had 2 items in my cart (triple checked!) and placed my credit card information. I received the confirmation it went through. However, when I viewed my invoice, it was for 1ticket only! I tried to get the other ticket and by that time they were sold out!! Has anyone else experienced this? Me and my girlfriend were planning a trip to go see them there, which is 4 hours away. Now, I only have one fucking ticket. What can I do?
Define very slow. I know they are swamped right now. Give it 48 hours at least. That means Tuesday. If they can't do anything, they will most likely issue you a refund if you ask nicely.
So, here's an update. Last Friday I received an email from merch. They stated they canceled my whole transaction! Not sure why as I received confirmation that I at least got the one ticket and I wasn't a dick in my inquiry to them. Needless to say, I'm very dissatisfied with the outcome. The sad thing is, I had already made accomodations for that show as I received confirmation that I got the one ticket. I emailed them back to ask what the problem was and why they're not doing anything to accomodate the wrong doing from their end. I've yet to hear back. I really feel like I got the shaft...